Frequently Asked Questions

Everything you need to know about maintaining your backyard oasis.

How long does shipping take for pool chemicals and equipment?

Standard shipping typically takes 3-5 business days. Hazardous materials, such as certain pool chemicals, may require specialized ground transport and can take up to 7 business days.

What is your return policy on pool pumps and filters?

We offer a 30-day return policy on all equipment. Items must be in their original packaging and must not have been installed or exposed to water to qualify for a full refund.

Do you offer professional installation services?

While we specialize in high-quality pool supplies and parts, we do not provide direct installation. We recommend hiring a certified local pool technician to ensure your warranty remains valid.

Are the pool covers custom-sized or standard?

We carry a wide range of standard sizes for rectangular and oval pools. For unique shapes, please contact our support team for a custom quote on a bespoke safety cover.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay for a secure checkout experience.

How can I track my bulk order of chlorine or salt?

Once your order ships, you will receive an email with a tracking number. For palletized bulk shipments, the freight carrier will contact you directly to schedule a delivery window.